Privacy Policy

Effective October 16, 2026. NexGen Reserve operates the NexGen Reserve website and iOS app for sports training facility bookings. Contact support@nexgenreserve.app for privacy questions or requests.

Information we use

We use account names, email addresses, phone numbers, authentication information, assigned roles, team associations, bookings and their status, booking notes, rejection reasons, notification preferences, and administrative records. Parents or authorized coaches may provide a child's name and team association. We do not request children's birthdays. Profile, child, and team photos are optional and may be visible to authorized signed-in facility users.

How information is used

We use information to authenticate users, manage facility access and reservations, review requests, deliver selected notifications, synchronize authorized calendars, and maintain and protect the service. Facility administrators can access information needed to manage accounts and bookings. Coaches can access their authorized teams and rosters.

Notifications and SMS

Notifications use email addresses, iOS push tokens, and verified phone numbers according to your preferences. SMS is optional and disabled by default. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You may also disable SMS in Account settings.

We do not share or sell your SMS opt-in data or personal information with third parties for marketing purposes. Service providers may process phone numbers and consent information only as needed to provide messaging and support the service.

Service providers and calendar connections

We use Supabase for authentication, database, storage, and backend functions; Cloudflare for website delivery; Resend for email; Apple for iOS push notifications and optional device calendar access; and Twilio for SMS and phone verification. If you authorize Google or Microsoft calendar connections, we store the connection identifiers and credentials needed to synchronize selected bookings. These providers process information needed for those services.

Private calendar subscription links allow their holders to read the corresponding calendar until revoked or replaced. Keep those links private. Disconnecting a calendar stops future synchronization; existing external copies may remain and can be removed in that calendar application.

Your choices and account deletion

Account settings let you update supported profile information, manage notification preferences, request an email change, disconnect calendars, and request account deletion. Facility staff manage roles and team assignments. A parent can edit their child's name.

Deletion requests are reviewed for outstanding bookings. Completion removes account access and private uploads and anonymizes the app profile. Historical booking and administrative records and a nonidentifying identity record may remain for record integrity, facility operations, and applicable obligations. Information is retained as needed for those purposes rather than promising a fixed deletion period. Contact support for questions about a particular record or deletion request.

Security and changes

We use access controls and encrypted network connections to protect information. No service can guarantee absolute security. This policy may change as the service changes; the effective date above identifies this version.