Terms of Service

Effective October 16, 2026. These terms describe use of the NexGen Reserve website and iOS app, operated by NexGen Reserve. For support, contact support@nexgenreserve.app.

Accounts and authorized use

Provide accurate account information, keep your credentials secure, and use only the facility and team permissions assigned to you. Parents and authorized coaches should provide child or roster information only when authorized to do so. Do not attempt to access other users' private information or interfere with the service.

Bookings

A booking requiring approval is a request until approved. Staff may deny requests and provide a reason. Review the area, date, time, and series end date before submitting. Cancelling a series releases the selected and later occurrences. Facility-specific safety, access, payment, and cancellation rules are established by the facility and communicated separately; these terms do not create new fees.

The schedule in NexGen Reserve is the reservation record. Email, SMS, push notifications, and external calendar updates may be delayed or unavailable. Check the app schedule for the latest booking status.

SMS Terms

NexGen Reserve sends optional recurring transactional messages, including booking approvals, denials, changes, cancellations, reminders, relevant team updates, and selected staff scheduling alerts. SMS is disabled by default. To enroll, explicitly enable SMS in Account notification settings and verify your phone number. On the website, click Save to save your selection; in the iOS app, notification changes are saved when changed. Requesting a verification code does not enroll you in recurring alerts.

Message frequency varies based on account activity and selected preferences. Message and data rates may apply. Consent is not a condition of creating an account or making a booking. Reply STOP to unsubscribe or HELP for help. You can also disable SMS in Account settings. For assistance, email support@nexgenreserve.app. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for information about phone numbers, messaging preferences, and service providers.

Optional integrations and account deletion

External calendars and device notifications depend on your permissions and the provider's availability. Disconnecting an integration stops future synchronization but may leave existing calendar copies. Account deletion can be requested in Account settings or through support. Staff review outstanding bookings before completing the request; retained historical records are described in our Privacy Policy.

Support and updates

Contact support for password resets, email changes, phone verification, booking status, series cancellation, or deletion assistance. We may update these terms as the service changes; the effective date identifies this version.